Water Boil Advisory, Foodborne Illness & Pandemic

WATER BOIL ADVISORY IF LOCAL WATER UTILITIES ISSUE A WATER BOIL ADVISORY DUE TO CONTAMINATION 1. Notify district management as appropriate 2. Take the following safety measures Shut down machines that dispense soda, ice, water, or mist Destroy all ice in ice machines and bins Use commercially produced ice only Shut down all coffee and […]

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Medical Emergency, Bloodborne Pathogens & Workplace Violence

MEDICAL EMERGENCY IN THE EVENT THAT SOMEONE SUFFERS A SERIOUS MEDICAL EMERGENCY 1. Determine the extent of the injury or seriousness of the illness If there is blood or other bodily fluids present, do not attempt to clean it until later, and clean up should only be conducted by someone trained in blood borne pathogens […]

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Crisis Communication

BEFORE THE CRISIS REMEMBER: Beware Information Asymmetry, when news about your organization becomes public before you’re aware that it has taken place Designate and train a Media Spokesperson, and a back up, to speak for your district to the media Designate someone to monitor social media, to avoid Information Asymmetry over the web Not all […]

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Chemical Spill, Hazardous Materials & Gasoline Spill

CHEMICAL SPILL IN CASE OF A CHEMICAL (NON-FUEL) SPILL 1. Immediately contain the product 2. Evaluate the spill, ventilate the area, and keep away sources of open flame or other chemicals 3. Clean the spill If the spill is extensive, call a contractor Use PPE (gloves, overshoes, goggles, etc.) Absorb liquid and solidify with absorbents […]

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Power Failure, Natural Gas Leak & Broken Pipes

POWER FAILURE IN THE EVENT THAT YOUR FACILITY LOSES ELECTRICITY 1. Provide flashlights to as many employees as possible, especially managers and supervisors 2. Check for trapped employees or guests in all areas, especially elevators or rooms with sealed doors such as vaults and freezers 3. If the outage effects neighboring buildings as well, call […]

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Fire, Earthquake, And Building Collapse

FIRE PREVENTATIVE MEASURES Ensure that smoke alarms and fire suppression systems are in top working condition Conduct regular fire drills and training Ensure no egress windows are nailed shut Never use flammable chemicals such as gasoline, benzene, or naphtha indoors Store flammable chemicals in approved containers in well-ventilated storage areas Discard all rags soaked in […]

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Civil Unrest, Mental Health Crisis & Armed Robbery

CIVIL UNREST IF YOUR DISTRICT IS LOCATED NEAR A RIOT, PROTEST, OR OTHER CIVIL UNREST 1. Remain calm 2. Notify management 3. Avoid any belligerent protesters; DO NOT engage them in discussion 4. Alert all personnel of the situation 5. If appropriate, lock your doors and windows and close blinds and curtains 6. Call the […]

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Bomb Threat, Explosion & Suspicious Package

BOMB THREAT IF YOUR DISTRICT RECEIVES A BOMB THREAT 1. Remain calm 2. Listen to the caller carefully DO NOT interrupt the caller Try to keep the caller talking Keep the caller on the line as long as possible Do not anger the caller Write down exactly what the caller says Write down as much […]

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